Do you wholesale?
Due to the bespoke nature of my business I have chosen not to have any retail spaces stock KARMME. It's a business decision that is becoming harder to stick by as more and more beautiful spaces approach me. My business is growing at a pace I can manage and I really love the nature of creating rather than producing. This may change in the future, but for now KARMME remains an online, bespoke business.
The Nature of Leather
Do the lines and marks on the clutch mean anything?
As leather is a natural product derived from an animal there are differences between hides and within hides. This means there may be variations in texture and feel, pliability and colour. The leather is carefully chosen. Some leathers start off super smooth and a little stiff and over time they get lines of age, this does not indicate a weakening in the leather it's just a softening, like us all, relaxing over time.
When photographing KARMME we try to give the truest indication of colour, however, lighting and screen differences sometimes make it hard to represent. The descriptions next to each clutch are there to help describe the colour you see. KARMME offers a full exchange if you are not happy with the colour you have chosen based on the representation on the website. I want you to love your KARMME lady.
Caring for your KARMME lady.
It's recommended that you use a leather waterproofer as extra protection, however please test before spraying your clutch or tote. A leather conditioner can be used on your KARMME lady. Please follow the instructions and try a small spot in an inconspicuous place. It is wonderful to revive a slightly dry piece of leather.
Are all clutches lined with shibori?
All clutches except the shibori range are lined with hand dyed 100% cotton dyed in indigo using the shibori technique. The shibori range and some special edition clutches require only minimal crisp white cotton in their linings.
Can you make them a different size or add handles?
The design process for me takes a lot of head space! I have spent a lot of time creating a simple design with clean lines and sizings that I feel work for both functionality and aesthetics. I understand many people like a strap or handles however KARMME clutches do not come with that option. There is a place for a larger bag, KARMME's new tote bag range is the perfect solution.
Can I request a certain shibori colouring?
The hides I receive from shibori textiles are unique and amazing every time. Within the hide will be colour variations. I am able to cut a darker or lighter piece if you have a preference, there is an option to choose your preference as you order, or you can leave it as no preference for design.
Can the clutch be gift wrapped?
All KARMME ladies come in their own dust bag and are then wrapped like a gift with a hand written note to either yourself or to whom you may be gifting her to. Please pop a message in the additional notes box if you'd like me to add some special words.
Timing & Postage
How long will my order take?
If you need a K A R M M E lady in a hurry please pop a note in additional notes in checkout or send me an email. 2 weeks is the maximum it will take but usually the ladies are in the post within a week.
There are three options for postage within Australia, Domestic, Express and Pick up from South Coogee, NSW. Once your order is posted you will receive notification and a tracking number or an email to advise that your order is ready to be picked up.
Do you ship internationally?
Yes, at the checkout stage please choose international postage as and option. If your country is not listed please contact me email@example.com
If your clutch is damaged please return for a full refund or exchange. KARMME will be responsible for postage costs. If you’d like to change your clutch you can return but you will be responsible for postage both ways. It must be in original packaging and not damaged or worn in any way. Exchanges are valid within 14 days of receiving your clutch. I want people to love their KARMME clutches so please feel free to make another choice if you don’t.